FAQ

Member registration related issues

Log in the website, click "free registration" and follow the steps to register.
(Note: after registration, the user will verify the registered email in the edit personal information, and then retrieve the password through the email)
Log in to the homepage of the website, click "please log in" at the top right, and then click "forget password". Follow these steps:

1. Fill in account information
2. Authentication
3. Reset the new password
4. Reset complete

(if the email has not been verified, the password cannot be retrieved.) please provide the user name, email address, order number / consignee mobile number (if there is an order) of the website registration to the customer service personnel, who will help you retrieve the password.


ABOUT ORDER

It’s easy to place an order at https://www.new-tech-smart.com

1. Choose one piece of items and click on the “Add to Cart” button, if you want to buy a variety of colors, add them into the cart one by one.

2. Continue to checkout: Choose the payment method you want to use. Page will direct you to make payment.

3. Input your shipping address, email address and phone number and click 'Continue'.

4. Verify information.

5. Once your order has successfully been placed, you will receive a confirmation email with your order number and the details of your order.

Please feel free to Email us with any special requests or questions.


You can add your special requests in the 'Comments' box at the bottom of your Shopping Cart. Write your request as clear as possible and we will do our best to comply.
If you want to revise any information with your order, please contact us as soon as possible. Changes made more than 24 hours after time of purchase will be charged with 30% restocking fee.
Any cancellation on the order please email us via email: new-tech-smart@foxmail.com within 24 hours after placing the order.

#. If the order hasn't been shipped, you can cancel it. any order cancellation after 24 hours will be charged with 30% restocking fee.
 
#. If the order has been shipped, we can not recover the goods, in this case, you will not be able to cancel the order, suggest the buyer to place the order carefully.

After placing an order you will receive an “Order Confirmation” email with all your order details. We ask you to review your items and shipment address. Therefore, it is important to provide us with a valid email address.

#. If you didn’t receive a confirmation email, please check your spam box.

#. To ensure that our emails do not go to your spam/junk folder.

#. Add new-tech-smart@foxmail.com to your email address list.

#. If you have further question about your order please feel free to contact us.
 
#. If the customer has placed an order and the goods has not yet been delivered , but the address is required to be changed due to the wrong address or other reasons, in this case, please contact customer service and send the correct new address.

#. If the customer's order has been shipped, please understand that we can't help you change the address in this case. Therefore, we hope you must fill in the receiving address correctly.

ABOUT PAYMENT

We mainly accept PayPal payment, but you can also choose to use your local payment method or online e-wallet when checking out.

Click "submit order" in "settlement page" and jump to "payment page",
After selecting the payment method, click pay now to pay successfully. (all payment methods provided in the settlement page can be used)

If you have a discount coupon code. Click “VIEW CART”first, below your order is a “Coupon Code” box. Then enter the code and click “APPLY COUPON” Your discount will appear to the right.
If you have some problems with your payment please feel free to Contact us with your order detail.

If the balance in your payment account is insufficient or the payment fails due to network accidents, please log in to the bank and check your account. If the payment is not deducted, please click the payment button to complete the payment again. If it shows that the payment has been deducted, it may be network delay, please contact our customer service personnel, and we will deal with your problem in time.

Due to the limited stock of special price goods, you need to complete the payment within 30 minutes after submitting the order. If the payment is not completed within the time limit, the system will automatically close the order. Because the payment information returned by the banking system is not timely or abnormal, it may lead to the situation that the payment is successful but the order is closed. In this case, the system will automatically complete the refund (the refund will be returned to your balance within 1-7 working days). If you have any questions, Please contact customer service for processing.
If the order is confirmed to be overdue, the order that has not completed payment will be automatically closed. Please re order or contact customer service for processing.
Please make sure that the receiving address and contact person are correct before payment. Orders that have been successfully paid can still be cancelled within 2 hours after payment. Orders beyond the above time cannot be cancelled.

The payment platform used for online payment is provided by the bank or a third-party payment platform. The payment information you submit is treated in a secure and confidential way and directly submitted to the authentication system, which is absolutely safe. Moreover, our website is also authenticated by SSL security certificate. You can use your bank card to pay with confidence.

ABOUT SHIPPING

Yes. We offer shipping service to most countries around the world!

We have a fixed shipping rate of $5.99 USD to all destinations worldwide.



We have warehouses all over the world, so all orders are handled and shipped according to the customer's address nearby. Orders will be processed within 24 hours and all orders are shipped out within 3-5 business days.

All orders are shipped from our warehouse within 3-5 business days of the order being placed. Shipment will arrive in between 10-20 business days after the shipment date, depending on the availability of the carrier provider and location.  We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.

After you have successfully placed an order, you can log in to the NTS website, view the detailed information of the order on the "my order" page, log in to the corresponding express company website for query, click here to track your package or contact customer service for manual query.

If the direct delivery service has not been opened in your area, you can choose the outlet of the logistics company in the nearest city. When the purchased goods arrive at the self pickup point, the staff of the self pickup point will call you to collect the parcel.

return & refund

Because the return cost is too high, we suggest you do not return. If you insist on returning the package, you can refuse to sign after the package arrives. However, the expenses incurred due to the return (part of the postage paid by the seller and the return postage will be borne by the buyer)

#. For the appearance problems of commodities, they may be logistics scratches or damaged during transportation. (in this case, you need to take photos of your mobile phone in the presence of the postman, send them to us as evidence, and refuse to sign on the spot. Then we can give you a return or refund.

#. Due to the heavy workload of processing orders, there may be wrong color and wrong goods, but the probability is very low. If you don't change your mind and insist on waiting for the goods, we will send them back to you. The expenses incurred shall be borne by the seller.

#. The situation that customers haven't received the goods for a long time occasionally occurs, usually due to unforeseen factors such as bad weather, strict customs inspection, holidays, riots, strikes and so on.In this case, please wait patiently. Due to unforeseen factors, we are unable to return the goods for you.

How to contact you quickly?

#. Any order questions, please be sure to email us directly at new-tech-smart@foxmail.com.

#. You can also click "Q & A" in the form on the product details page to ask questions you are interested in. We will reply to you as soon as we receive the information.

【WhatsApp】  15164373871  
【Messenger 】m.me/110640643641531


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Gao Meng
After-sales service
Sui Fei
Pre sale Consultation